We've reached the finish line! 🎉 We are excited to share that we have shipped over 33,000 online orders to our customers in the United States and Canada. Thank you to everyone for their support while pushed through this unprecedented surge.
We have already transitioned to send product to our wholesale partners who have been waiting patiently to get Pan's Mushroom Jerky back on their shelves. Many of our wholesale partners are fellow small businesses who have supported Pan's for years!
Head to our store locator to see if a store near you carries Pan's: mushroomjerky.com/stores
We are in the home stretch with shipping out online orders! Along with many parts of the country, Portland was hit with a significant snowstorm and our facility was closed for four days as roads were not safe for our staff to travel.
As soon as it was safe, we were back in the facility and running on all cylinders. At this time we've sent out 30,000 orders! We've been "out of stock" since November 25th, and we're starting to put together plans for going back online, hopefully later this month. Thank you again to everyone for their support and patience!
We received about six times the number of orders we were advised to expect the weekend after Shark Tank aired - it's taken some time but we're finally getting through most of the orders! We love hearing your positive responses as your orders are received. We appreciate everyone's patience as we ramp up!
Our Fulfillment Team is in our facility shipping out product seven days a week. Due to COVID-19 restrictions, we have set up our team into separate stations to maintain safe distances. Pictured here is Shannon, Jess, Amanda, and Craig (behind the stack of boxes).
As of today we've shipped out nearly 21,000 orders from the show, and we're still going!
Due to COVID-19 safety restrictions, we have added more shifts to the evenings and overnight so we do not overcrowd our space! We have three shifts: 9am - 5pm, 5pm - 1am, and 1am - 9am.
We had another big packing weekend, launching us past the 12,000 order mark! Here is Michael Pan dropping off packaged orders to be picked up by USPS on Monday.
(Filmed when no one was in the production facility and would not enter for another 8+ hours)
As your orders are going out, the reviews are coming in. We love reading your feedback and shout outs on social! Thank you so much for your continued support, it means everything to us!
Our manufacturing team has been hard at work over the holiday weekend packing up your orders! Here's a quick view of what USPS is going to be picking up January 4th.
Due to the high volume of orders, we've received more inquiries to our customer service email inbox! We are happy to help our customers, and so we can answer your questions in a more timely manner we've added more Customer Service Specialists to the Pan's team!
Here's the team (clockwise from top left):
Shelly Eredia - Is an outdoor enthusiast who loves a good adventure, appreciates good craftsmanship, and would rather be camping
Maureen Lehotsky - Working from the east coast in Pennsylvania
Taylor Thompson - Is from Joshua Tree, California and loves mediation, yoga, live music and hiking with her dog
Shannon Lehotsky - Usually working in sales + marketing for Pan's, she has been helping the customer service team
If you have any questions, please do not hesitate to reach out to firstname.lastname@example.org and someone on our team will be in touch.
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