What is the status of my order?
We have shipped all online orders, so if you have not received your order or a shipping confirmation, please reach out to our customer service team by emailing email@example.com and our customer service team will help!
What's the latest with Pan's?
We've been growing! Since Pan's appeared on Shark Tank, we have:
• Tripled our staff
• Expanded our operations to produce jerky 24 hours/day, 7 days/week
• Ramped up our manufacturing to produce 4x more jerky
• Signed a letter of intent to triple our manufacturing space
• And much more!
We still produce and package all our jerky by hand, and due to COVID-19 we will continue to have limitations with the number of employees we can have in our space. So we thank you for your patience while we work to grow in a responsible way!
You can also stay updated on our growth on our blog 🎉
When will you be back in stock?
We had an overwhelming response from Shark Tank and so unfortunately we are experiencing longer lead times with shipping orders. For this reason, we have listed our products as out of stock until March, when our lead times are back to normal.
You can enter your email address on any product page to be alerted when that product is back in stock. Just click on the specific product from this page and you’ll see the form to enter your email: mushroomjerky.com/shop
In the meantime, please check our store locator to see if there is a store near you that carries Pan’s (we recommend calling ahead to confirm availability): mushroomjerky.com/stores
If you don’t see a store near you, you can request one on this form (we will reach out to the buyer, but it always helps if you request Pan’s too!): mushroomjerky.com/retailer_request
And be sure to subscribe to our email list so you can be notified of back in stock alerts, news, and sales: mushroomjerky.com/subscribe
Why has my card been charged if there are shipping delays?
Unfortunately we were unable to delay billing until your order has shipped. We understand that this can be an issue, and there are ways we can help! Please email firstname.lastname@example.org with your order number and email associated with the purchase and our customer service team will assist you.
Can I cancel my order?
If you have not received an email with tracking information, please email email@example.com with your order number (this starts with #pmj), the email address you used to place the order, and your request to cancel.
We cannot cancel orders after they have been shipped.
When will my order be shipped?
When you placed an order, you should have received a confirmation email from firstname.lastname@example.org with your order number. If you did not receive that email, please email email@example.com and note the email used to place the order, and we will resend that confirmation.
That email will contain a button to track the status of your order. If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created and your order is shipped, you will receive an update via email with tracking information.
For the latest timelines, we kindly ask that you please check your email for shipping updates we sent on 11/25 and 12/2 and 1/13.
Why is there a delay with shipping orders?
Due to high demand after founder Michael Pan's appearance in ABC's Shark Tank, and because we are following COVID-19 protocols to keep our employees safe, we are experiencing longer delays with shipping. While we prepared as much as we could, our orders far exceeded our expectations, and we are hiring more staff to meet this demand.
We are very, very excited to be able to share our product with you, and we are so appreciative of the support! It has truly blown us away and we are beyond grateful.
However, we know that waiting for your order is not always the best experience and we sincerely apologize for this. Please know that we are working hard to fulfill every order, and we will provide everyone a better estimate of when their order will ship ASAP.
I need to change my shipping information. How can I do this?
Please email firstname.lastname@example.org with your order number (this starts with #pmj), the email address associated with your order, and the new shipping address. We will update your order and confirm with you via email when this is done.
Can you be more specific about allergy information?
Our facility is not certified allergen-free or gluten-free, which means outside food can enter the facility through new product testing, employee meals, a potential co-packer, etc. And so, there is a risk of cross-contamination with any allergens. We apologize about the inconvenience. We hope to have these certifications in the future as we grow.
All of our flavors contain coconut sugar. The FDA classifies coconuts as a tree nut; however coconut sugar comes from the nectar of the coconut flower. Since this raw material comes from the flower, and not the coconut, it does not fall under the same allergen restrictions. However, we do want to communicate all of this information to be totally transparent about our ingredients and any allergy concerns.
For a list of ingredients, please see below.
Where can I find ingredients and nutrition information?
You can find nutritional information on the product pages:
Ingredients are listed in the product description, and a large image of the nutrition panel is in the photos (you might need to scroll through the photos to reach it).
Is your product certified Kosher?
Yes, our product are certified by Earth Kosher.
How long does Pan's Mushroom Jerky stay fresh?
The shelf life of Pan's Mushroom Jerky is six months unopened. There is a freshness date on the back of the bag for reference. After opening, we recommend resealing and refrigerating to maximize freshness, and consuming within a couple weeks.
How can I buy Pan's Mushroom Jerky?
You can purchase Pan's Mushroom Jerky here, on our website! If we are out of stock, please enter your email and you will be notified when we are back.
Please visit our store locator on our website.
We recommend calling ahead to make sure stores have inventory.
If there is a store you'd like to see carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your favorite store as well!)
You said on Shark Tank that you were in Whole Foods, so why can't I find you there?
Yes! We did mention that Pan's Mushroom Jerky is sold in two regions of Whole Foods, which includes most stores in Oregon, Washington, Southern California, Arizona, Nevada and Hawaii.
If you'd like your Whole Foods carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your local store as well!)
What is your return policy?
You can read our return policy here.
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