FAQ

Does Pan's Mushroom Jerky taste like beef jerky?
Pan's Mushroom Jerky is a shiitake mushroom snack with a delicious umami taste and satisfying meaty texture. Shiitake mushrooms have a lot of umami, which is a savory, earthy flavor also found in beef, cheese, soy sauce, and seafood. Also shiitake mushrooms have a soft fibrous texture that provides a satisfying chew. For these reasons, shiitake mushrooms make for a satisfying jerky! 

Please note, Pan's Mushroom Jerky isn't trying to completely imitate beef, and you should expect to experience the shiitake mushroom flavor and texture come through in our product - which we love and embrace!


How do I qualify for free shipping?
All orders $30 and over and shipping within the United States qualify for free shipping. 


Do you ship to Canada?
At this time, we no longer ship orders made on mushroomjerky.com to Canada. As we grow, we hope to offer this service in the future. You can purchase Pan's for delivery within Canada here on Coco Market


Why has my card been charged right away?
Unfortunately we are unable to delay billing until your order has shipped. We understand that this can be an issue, and there are ways we can help! Please email hello@mushroomjerky.com with your order number and email associated with the purchase and our customer service team will assist you.


What is your return policy?
You can read our return policy here.


Can I cancel my order? 
If you have not received an email with tracking information, please email hello@mushroomjerky.com with your order number (this starts with #pmj), the email address you used to place the order, and your request to cancel.

We cannot cancel orders after they have been shipped. You can read our return policy here.


When will my order be shipped? 
When you placed an order, you should have received a confirmation email from hello@mushroomjerky.com with your order number and information about processing time. If you did not receive that email, please email hello@mushroomjerky.com and include the email address used to place the order, and we will resend that confirmation.

That email will contain a button to track the status of your order. If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created, you will receive an update via email with tracking information. Packages are picked up from our facility Monday-Friday. 


Why is there a long processing time before shipping orders? 
We are a small team, and due to high demand we are adding extra processing time. 
If you have any questions about your order, please email our customer service team and they will help you right away: hello@mushroomjerky.com

 
I need to change my shipping information. How can I do this?
Please email hello@mushroomjerky.com with your order number (this starts with #pmj), the email address associated with your order, and the new shipping address. We will update your order and confirm with you via email when this is done. 


Can you be more specific about allergy information?
Currently there are no allergens that come into our manufacturing area. 

All of our flavors contain coconut sugar. The FDA classifies coconuts as a tree nut; however coconut sugar comes from the nectar of the coconut flower. Since this raw material comes from the flower, and not the coconut, it does not fall under the same allergen restrictions. 


Where can I find ingredients and nutrition information? 
You can find nutritional information on the product pages:

Ingredients are listed in the product description, and a large image of the nutrition panel is in the photos (you might need to scroll through the photos to reach it).


Is your product certified Kosher?
Yes, our products are certified by Earth Kosher.


How long does Pan's Mushroom Jerky stay fresh?
The shelf life of Pan's Mushroom Jerky is nine months unopened. There is a best by date on the back of the bag for reference. We do not use preservatives, so please store Pan's in a cool, dark place. After opening, we recommend consuming within a couple weeks.  


Where is Pan's sold?
Please visit our store locator on our website. We recommend calling ahead to make sure stores have inventory. 
If there is a store you'd like to see carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your favorite store as well!)


You said on Shark Tank that you were in Whole Foods, so why can't I find you there?
Yes! We did mention that Pan's Mushroom Jerky is sold in two regions of Whole Foods, which includes most stores in Oregon, Washington, Southern California, Arizona, Nevada and Hawaii. We've now expanded to four regions and you can find us in Maine, New Hampshire, Massachusetts, Connecticut, New York and New Jersey. 

If you'd like your Whole Foods carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your local store as well!)

PAN'S MUSHROOM JERKY

Made with love in 

Portland, Oregon

EMAIL US

hello@mushroomjerky.com


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