FAQ

How do I use the promo code SHARKTANK20?

The discount code SHARKTANK20 will be automatically applied to your order during checkout. This promo expires 4/4/2021 and/or while supplies last. This discount code cannot be combined with other discount codes. 



I'm trying to use a promo code during checkout and getting an error - why?

We are offering the discount code SHARKTANK20 this weekend which will automatically take 20% off your online order during checkout. This discount code cannot be combined with other discount codes. 


If you have another discount code, please save it for your next purchase! :)  



When will you be back in stock?

We will be going back in stock on our website each week with the inventory we have available in our facility. Due to high demand, we anticipate selling out each week and going back in stock once we have more jerky available to ship. 


You can enter your email address on any product page to be alerted when that product is back in stock. Just click on the specific product from this page and you’ll see the form to enter your email: mushroomjerky.com/shop


In the meantime, please check our store locator to see if there is a store near you that carries Pan’s (we recommend calling ahead to confirm availability): mushroomjerky.com/stores


If you don’t see a store near you, you can request one on this form (we will reach out to the buyer, but it always helps if you request Pan’s too!): mushroomjerky.com/retailer_request


And be sure to subscribe to our email list so you can be notified of back in stock alerts, news, and sales: mushroomjerky.com/subscribe


Please know that our team is producing mushroom jerky 24 hours a day, seven days a week to keep up with demand. You can also stay updated on our growth on our blog 🎉



Why has my card been charged right away?

Unfortunately we are unable to delay billing until your order has shipped. We understand that this can be an issue, and there are ways we can help! Please email hello@mushroomjerky.com with your order number and email associated with the purchase and our customer service team will assist you.



What is your return policy?

You can read our return policy here.



Can I cancel my order? 

If you have not received an email with tracking information, please email hello@mushroomjerky.com with your order number (this starts with #pmj), the email address you used to place the order, and your request to cancel.


We cannot cancel orders after they have been shipped. You can read our return policy here.



When will my order be shipped? 

When you placed an order, you should have received a confirmation email from hello@mushroomjerky.com with your order number and information about processing time. If you did not receive that email, please email hello@mushroomjerky.com and note the email used to place the order, and we will resend that confirmation.


That email will contain a button to track the status of your order. If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created and your order is shipped, you will receive an update via email with tracking information. 



Why is there a delay with shipping orders? 

Due to COVID-19 restrictions, we are adding extra processing time to keep our team members safe while they work on fulfilling orders. Please know that we are going out of stock once we have sold through the mushroom jerky we have available in our facility to ship. 



I need to change my shipping information. How can I do this?

Please email hello@mushroomjerky.com with your order number (this starts with #pmj), the email address associated with your order, and the new shipping address. We will update your order and confirm with you via email when this is done. 



What's the latest with Pan's?

We've been growing! Since Pan's appeared on Shark Tank, we have: 


• Tripled our staff

• Expanded our operations to produce jerky 24 hours/day, 7 days/week

• Ramped up our manufacturing to produce 4x more jerky

• Signed a letter of intent to triple our manufacturing space

• And much more! 


We still produce and package all our jerky by hand, and due to COVID-19 we will continue to have limitations with the number of employees we can have in our space. So we thank you for your patience while we work to grow in a responsible way. You can also stay updated on our growth on our blog 🎉



Can you be more specific about allergy information?

Our facility is not certified allergen-free or gluten-free, which means outside food can enter the facility through new product testing, employee meals, a potential co-packer, etc. And so, there is a risk of cross-contamination with any allergens.  We apologize about the inconvenience. We hope to have these certifications in the future as we grow. 


All of our flavors contain coconut sugar. The FDA classifies coconuts as a tree nut; however coconut sugar comes from the nectar of the coconut flower. Since this raw material comes from the flower, and not the coconut, it does not fall under the same allergen restrictions. However, we do want to communicate all of this information to be totally transparent about our ingredients and any allergy concerns.  


For a list of ingredients, please see below.



Where can I find ingredients and nutrition information? 

You can find nutritional information on the product pages:

* Pan's Mushroom Jerky - Original

* Pan's Mushroom Jerky - Zesty Thai

* Pan's Mushroom Jerky - Applewood BBQ

* Pan's Mushroom Jerky - Salt & Pepper


Ingredients are listed in the product description, and a large image of the nutrition panel is in the photos (you might need to scroll through the photos to reach it).



Is your product certified Kosher?

Yes, our product are certified by Earth Kosher.



How long does Pan's Mushroom Jerky stay fresh?

The shelf life of Pan's Mushroom Jerky is six months unopened. There is a freshness date on the back of the bag for reference. After opening, we recommend resealing and refrigerating to maximize freshness, and consuming within a couple weeks.  



How can I buy Pan's Mushroom Jerky?

You can purchase Pan's Mushroom Jerky here, on our website! If we are out of stock, please enter your email and you will be notified when we are back.


Please visit our store locator on our website.

We recommend calling ahead to make sure stores have inventory. 


If there is a store you'd like to see carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your favorite store as well!)



You said on Shark Tank that you were in Whole Foods, so why can't I find you there?

Yes! We did mention that Pan's Mushroom Jerky is sold in two regions of Whole Foods, which includes most stores in Oregon, Washington, Southern California, Arizona, Nevada and Hawaii. 


If you'd like your Whole Foods carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your local store as well!)



PAN'S MUSHROOM JERKY

Made with love in 

Portland, Oregon

EMAIL US

hello@mushroomjerky.com

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CHeck our blog for behind the scenes at Pan's after shark Tank!