How do I qualify for free shipping?
All orders $35 and over and shipping within the United States qualify for free shipping. Canadian orders have a flat rate shipping cost of $25 (We are working on reducing this ASAP.)
All orders five bags or less and shipping within the United States will be shipped via USPS First Class mail.
All orders six bags or more and shipping within the United States, or shipping to Canada, will be shipped via UPS Ground.
Why has my card been charged right away?
Unfortunately we are unable to delay billing until your order has shipped. We understand that this can be an issue, and there are ways we can help! Please email email@example.com with your order number and email associated with the purchase and our customer service team will assist you.
Do you ship to / sell in Canada?
Orders placed on mushroomjerky.com that ship to Canada will require a flat shipping rate of $25 (we are working on reducing these costs ASAP.)
Please use our store locator to see if a store near you in Canada carries Pan's: mushroomjerky.com/stores
What is your return policy?
You can read our return policy here.
You're sold out! When will you be back in stock?
We will be going back in stock on our website each week with the inventory we have available in our facility. Due to high demand, we anticipate selling out each week and going back in stock once we have more jerky available to ship.
You can enter your email address on any product page to be alerted when that product is back in stock. Just click on the specific product from this page and you’ll see the form to enter your email: mushroomjerky.com/shop
In the meantime, please check our store locator to see if there is a store near you that carries Pan’s (we recommend calling ahead to confirm availability): mushroomjerky.com/stores
If you don’t see a store near you, you can request one on this form (we will reach out to the buyer, but it always helps if you request Pan’s too!): mushroomjerky.com/retailer_request
And be sure to subscribe to our email list so you can be notified of back in stock alerts, news, and sales: mushroomjerky.com/subscribe
Please know that our team is producing mushroom jerky 24 hours a day, seven days a week to keep up with demand. You can also stay updated on our growth on our blog 🎉
Can I cancel my order?
If you have not received an email with tracking information, please email firstname.lastname@example.org with your order number (this starts with #pmj), the email address you used to place the order, and your request to cancel.
We cannot cancel orders after they have been shipped. You can read our return policy here.
When will my order be shipped?
When you placed an order, you should have received a confirmation email from email@example.com with your order number and information about processing time. If you did not receive that email, please email firstname.lastname@example.org and note the email used to place the order, and we will resend that confirmation.
That email will contain a button to track the status of your order. If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created, you will receive an update via email with tracking information. UPS and USPS picks up packages from our facility Monday-Friday.
Why is there a long processing time before shipping orders?
We are a small team, and due to high demand we are adding extra processing time.
If you have any questions about your order, please email our customer service team and they will help you right away: email@example.com
I need to change my shipping information. How can I do this?
Please email firstname.lastname@example.org with your order number (this starts with #pmj), the email address associated with your order, and the new shipping address. We will update your order and confirm with you via email when this is done.
What's the latest with Pan's?
We've been growing! This year, Pan's has:
• Tripled our staff
• Expanded our operations to produce jerky 24 hours/day, 7 days/week
• Ramped up our manufacturing to produce 4x more jerky
• Signed a letter of intent to triple our manufacturing space
• Launched with new retail partners including Fairway, Central Market, HungryRoot, Urban Outfitters and many more
• And much more!
We still produce and package all our jerky by hand, and due to COVID-19 we will continue to have limitations with the number of employees we can have in our space. So we thank you for your patience while we work to grow in a responsible way. You can also stay updated on our growth on our blog 🎉
Can you be more specific about allergy information?
Our facility is not certified allergen-free or gluten-free, which means outside food can enter the facility through new product testing, employee meals, a potential co-packer, etc. And so, there is a risk of cross-contamination with any allergens. We apologize about the inconvenience. We hope to have these certifications in the future as we grow.
All of our flavors contain coconut sugar. The FDA classifies coconuts as a tree nut; however coconut sugar comes from the nectar of the coconut flower. Since this raw material comes from the flower, and not the coconut, it does not fall under the same allergen restrictions. However, we do want to communicate all of this information to be totally transparent about our ingredients and any allergy concerns.
For a list of ingredients, please see below.
Where can I find ingredients and nutrition information?
You can find nutritional information on the product pages:
Ingredients are listed in the product description, and a large image of the nutrition panel is in the photos (you might need to scroll through the photos to reach it).
Is your product certified Kosher?
Yes, our products are certified by Earth Kosher.
How long does Pan's Mushroom Jerky stay fresh?
The shelf life of Pan's Mushroom Jerky is six months unopened. There is a freshness date on the back of the bag for reference. After opening, we recommend resealing and refrigerating to maximize freshness, and consuming within a couple weeks.
How can I buy Pan's Mushroom Jerky?
You can purchase Pan's Mushroom Jerky here, on our website! If we are out of stock, please enter your email and you will be notified when we are back.
Please visit our store locator on our website.
We recommend calling ahead to make sure stores have inventory.
If there is a store you'd like to see carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your favorite store as well!)
You said on Shark Tank that you were in Whole Foods, so why can't I find you there?
Yes! We did mention that Pan's Mushroom Jerky is sold in two regions of Whole Foods, which includes most stores in Oregon, Washington, Southern California, Arizona, Nevada and Hawaii.
If you'd like your Whole Foods carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your local store as well!)