Pan's POINTS
REWARDS PROGRAM


PAN'S POINTS FAQ

What are Pan's Points?

Pan's Points is our loyalty program. You can earn Pan's Points every time you shop at mushroomjerky.com, and redeem Pan's Points for exclusive discounts and promotions.



How do I earn Pan's Points?

You will earn Pan's Points every time you shop! You can earn additional points by engaging with our brand in other ways, including following us on social media, sharing your birthday, writing a review, joining our email list, and more. Scroll up to see examples of ways to earn points. 


Start by clicking on the green Rewards button on the bottom left corner of mushroomjerky.com. Then, create your Pan's account or sign in to your existing account with your email and password.


Once signed in, using the green Rewards button, click on 'Pan's Points' to display your earning options. From there, you can click on an icon to start earning points. You can also find these earning options on this page under 'Ways to Earn Points', just click on 'Earn Points' and watch your points start accumulating. 



Where can I see how many Pan's Points I have?

Just click on the green Rewards button in the lower left corner of mushroomjerky.com and sign in to your Pan's account. Once signed in, click on 'Pan's Points' from the dropdown menu under 'Shop' in the top navigation bar. There, your Rewards Balance will be visible at the top and your Rewards Activity will be listed below for your reference. 



How do I redeem my Pan's Points Reward?

If you've earned enough Pan's Points to redeem a reward, you may use your promotion code on an order right away or save it for a future order. Your promotion options will be determined by how many Pan's Points you have available to redeem. 


First, make sure to sign in to your Pan's account using your email address and password. You may do this by clicking on the green Rewards button in the lower left corner. (Please note, you may still need to create an account even if you've made a purchase on mushroomjerky.com.)


To apply your discount code on a purchase right away, first find the green Rewards button on bottom left corner of mushroomjerky.com.  Click on 'Redeem Pan's Points' to display your promotion options. Redeem the promotion you want applied to your online purchase.  To reveal your promo code, then click 'Apply Code'. Your discount will be automatically applied to your cart at checkout. You will be able to view your discount code and amount before completing your payment.


You may also apply your discount code on a future online purchase. Just check your inbox. Once your Pan's Points are redeemed, you will be emailed your discount code to use when you're ready. 


Please note, although your discount code does not expire, discount codes may not be used together in a single order. Discount codes also may not be used in conjunction with any other promotions held through our website or newsletters. 



Help! I redeemed my Pan's Points and now I can't find my discount code?

Once you redeemed your Pan's Points, an email was sent to you. You may find your promotion code in your inbox to be used whenever you're ready. If you don't see it there, make sure to check your spam folder as well. The next time you order with us, just enter your provided discount code on the same page you enter your shipping information at checkout. Your discount will be applied to your cart automatically. You will be able to see your discount code and amount before completing your payment. 


If you are not able to find your emailed discount code, you may also find it in your Rewards History. Just sign in to your Pan's account using the green Rewards button in the lower left corner. Once signed in, click on 'Pan's Points' from the dropdown menu under 'Shop' in the top navigation bar. From your Rewards page, click on your 'Rewards History' to view all of your discount codes redeemed in the past. Click on 'View' to reveal your lost discount code to use on a purchase right away, or save it for an order in the future. 


If you are still having trouble finding your discount code please contact us, we'd be happy to help you out.




Why can't I access my Pan's account?

If you don't remember creating a password but entered your email address in our sign up form, you were subscribed to our newsletter but did not fully set up your Pan's account. 


To check, you may either click on the 'Sign In' button at the top of this page or click on the green Rewards button in the lower left corner. Under 'Unlock Perks', just click on the blue 'Sign In' link.


If you already have an account, you will need to enter a valid email address and password to sign in. If  you forgot your password just click on the labeled link, you will be prompted to create a new one. 


If you do not already have an account with us, click on 'Sign Up' then enter your information to create your Pan's account. You'll be rewarded 250 Points just for starting an account , plus there are lots of ways to start earning more Pan's Points towards discounts, right away. 



Why can't I write a review to earn points when I click on the icon?

To leave a review and earn Pan's Points, please visit the product page of the flavor you want to review. Click on 'Write a Review' under the product information text. There, you may leave a review and automatically be credited points. We greatly appreciate your feedback. 

Need ASSISTANCE?


Email hello@mushroomjerky.com and our customer service team will be in touch

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